A Richmond Hill daughter called us during a hot stretch in late August about her mother’s townhouse near Yonge and Elgin Mills. The garage had been in Level 2 hoarding condition for years, but the summer heat had driven pests from the garage into the main floor. The daughter had the garage inspected, pests confirmed, and needed a cleanup that would address the contents and the pest path at the same time.
The Situation
The mother was still living in the home but had been staying on the second floor only for the last three weeks. The daughter wanted the main floor and garage cleared, pest access sealed, and a pest-control partner coordinated for the follow-up treatment and inspection. Discretion mattered - the townhouse was in a tight community of attached homes and the neighbours had already noticed the garage.
We dispatched a three-person crew Thursday morning in unmarked white vans. Our pest-control partner was briefed and scheduled for the Monday after our work.
The Scope
Scope landed at $4,500 to $8,000 for a Richmond Hill townhouse with Level 3 main floor and Level 2 garage. Final invoice came in at $6,400 for our portion; the pest-control partner invoiced separately at $650. Service type: debris removal and decluttering, pest-risk mitigation (sealing, sanitization), HEPA decontamination.
Timeline: 3 days for our scope; pest-control partner on day six for treatment and day fourteen for follow-up.
The Process
- Day 1 - Garage and pest-path cleanup. Garage cleared completely. Perimeter entry points documented. Baseboards and pantry sealed with silicone. First disposal container filled.
- Day 2 - Main floor sort and dispose. Keep items catalogued. Non-salvageable contents manifested for licensed carrier. HEPA negative-air set in the main living area for the overnight cycle.
- Day 3 - Deep clean and verification. Enzymatic treatment on all porous surfaces. Hospital-grade disinfection with quaternary ammonium. Final HEPA sweep. Walkthrough with the daughter.
- Day 6 - Pest-control treatment. Our partner applied the residual perimeter treatment. Entry points documented on our Day 1 report were addressed.
- Day 14 - Pest-control follow-up. Partner’s inspection found no new activity. Report issued to the daughter and copied to our file.
Written workmanship warranty, WSIB registered, $2M CGL, IICRC S540 certified.
The Outcome
Mother moved back downstairs the week after the follow-up inspection. The daughter had the garage painted and lit the following weekend. The pest-control partner’s follow-up at the one-month mark confirmed no new activity. The daughter’s lawyer has since referred three additional families in similar situations.
Pest issues inside hoarded homes are rarely about pests. They are about conditions. If the conditions are addressed properly - contents removed, surfaces sealed, pathways closed - the chemical treatment is the easy part. Our partnership with a local pest-control vendor is what lets a family deal with one invoice path and two trades.