Privacy Policy

1. Introduction

Toronto Hoarding Cleanup ("we," "us," "our," or "Company") operates the website torontohoardingcleanup.ca. This Privacy Policy governs how we collect, use, disclose, and safeguard your information when you visit our website and use our services, including all associated features and functionalities.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services. By accessing and using Toronto Hoarding Cleanup services, you signify your acceptance of this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

We collect information that you voluntarily provide to us, including:

• Contact Information: Full name, email address, phone number, and mailing address
• Assessment Details: Information about the hoarding situation, property description, severity level, and access information
• Communication: Messages, inquiries, and any correspondence you send to us
• Service Information: Details regarding hoarding cleanup services, timeline preferences, and payment information
• Identity Verification: Proof of identity if required for service access or verification

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain information, including:

• Device Information: IP address, browser type, device type, and operating system
• Usage Data: Pages visited, time spent on pages, referring website, and navigation patterns
• Cookies and Tracking Technologies: We use cookies to enhance your experience and analyze website traffic (see Section 6)
• Location Information: General geographic location based on IP address

2.3 Information from Third Parties

We may receive information about you from third parties, including referral sources, property managers, or social service organizations with your consent.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and improve our hoarding cleanup services
• To conduct property assessments and provide quotes and estimates
• To schedule and perform cleanup services
• To communicate with you about your service request, assessment, or cleanup project
• To process payments and manage billing
• To respond to your inquiries and provide customer support
• To comply with legal and regulatory obligations
• To prevent fraud and maintain security
• To analyze website usage and improve our online presence
• To send service updates, newsletters, and promotional materials (with your consent)
• To conduct research and quality assurance

4. Legal Basis for Processing

Under PIPEDA, we collect and process your personal information based on the following legal bases:

• Consent: You have explicitly consented to the collection and use of your information
• Contract Performance: Your information is necessary to perform cleanup services you have requested
• Legal Obligation: We are required to collect and retain certain information for regulatory and tax compliance
• Legitimate Business Interests: We use information for customer service improvement, fraud prevention, and security purposes

5. Information Sharing and Disclosure

5.1 Confidentiality Commitment

Toronto Hoarding Cleanup is committed to maintaining complete confidentiality regarding your hoarding situation. We will not disclose your personal information without your explicit consent, except as required by law or as described in this Privacy Policy.

5.2 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, and serving you, including payment processors, IT service providers, and communication platforms. These service providers are contractually obligated to maintain the confidentiality of your information and use it only for the purposes for which we disclose it.

5.3 Legal Requirements

We may disclose your information when required to do so by law, court order, subpoena, or government request, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.

5.4 Business Transfers

If Toronto Hoarding Cleanup is involved in a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

5.5 No Sale of Personal Information

We do not sell, trade, or rent your personal information to third parties for marketing purposes without your explicit consent.

6. Cookies and Tracking Technologies

6.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us remember your preferences and improve your browsing experience.

6.2 Types of Cookies We Use

• Essential Cookies: Required for website functionality and security
• Analytics Cookies: Help us understand how visitors use our website
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used to deliver relevant advertising (with consent)

6.3 Managing Cookies

You can control cookie settings through your browser preferences. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, disabling cookies may affect the functionality of our website.

6.4 Tracking Technologies

We may use pixels, beacons, and similar technologies to track website activity and user behavior for analytics and improvement purposes.

7. Data Security

Toronto Hoarding Cleanup is committed to protecting your personal information from unauthorized access, alteration, disclosure, or destruction. We implement appropriate technical, administrative, and physical security measures, including:

• Encryption of sensitive data during transmission and storage
• Secure password protection for user accounts
• Restricted access to personal information on a need-to-know basis
• Regular security audits and assessments
• Employee training on data protection and privacy practices

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, and any transmission of information is at your own risk.

8. Data Retention

We retain your personal information for as long as necessary to provide our services, fulfill the purposes outlined in this Privacy Policy, and comply with legal obligations. Specifically:

• Service Information: Retained for the duration of the service relationship and for 7 years afterward for legal and warranty purposes
• Communication Records: Retained for 3 years for customer service and dispute resolution
• Website Analytics: Retained for 1-2 years
• Marketing Preferences: Retained until you unsubscribe or request deletion

Once retention periods expire, we securely destroy or anonymize your personal information, unless we are required to retain it longer by law.

9. Your Privacy Rights Under PIPEDA

Under the Personal Information Protection and Electronic Documents Act (PIPEDA), you have the following rights:

• Right to Access: You have the right to request access to the personal information we hold about you
• Right to Correction: You can request correction of inaccurate, incomplete, or outdated information
• Right to Deletion: You can request deletion of your personal information, subject to legal retention requirements
• Right to Withdraw Consent: You can withdraw consent for marketing communications at any time
• Right to Portability: You can request your information in a portable, machine-readable format
• Right to Lodge a Complaint: You can file a complaint with the Privacy Commissioner of Canada

To exercise any of these rights, please contact us at the information provided in Section 11 below.

10. Third-Party Links and Services

Our website may contain links to third-party websites and services that are not operated by Toronto Hoarding Cleanup. This Privacy Policy does not apply to third-party websites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services before providing your personal information.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

If you are not satisfied with our response to your privacy inquiry, you may file a complaint with the Privacy Commissioner of Canada at priv.gc.ca or by calling 1-800-282-1376.

12. Children's Privacy

Our services and website are not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information promptly and terminate the child's account.

13. Updates to This Privacy Policy

Toronto Hoarding Cleanup reserves the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting to our website, and the "Last Updated" date will reflect the most recent revision. Your continued use of our services following the posting of changes constitutes your acceptance of those changes. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

14. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein. You agree to submit to the exclusive jurisdiction of the courts located in Ontario for the resolution of any disputes arising from this Privacy Policy or our privacy practices.